Explore the unique helpdesk system

Why is it worth it?

Prime Desk is the first such comprehensive and easy-to-use helpdesk on the market. With automatic synchronisation with your mailbox, each new message is immediately assigned an identification number and the customer immediately receives a confirmation of delivery notification. Request goes immediately to the appropriate department so that your team experts can quickly answer any questions. All return messages from customers are assigned to the appropriate threads, which makes it easy to monitor correspondence. In addition, you can define automated system answers to frequently asked questions.

ASK THE RIGHT EXPERTS

Email 1 sales@primedesk.com

Email 2 support@primedesk.com

Email 3 help@primedesk.com

Email 4 sla@primedesk.com

SALES DEPARTMENT

SUPPORT DEPARTMENT

J. KOWALSKI
sales and support

A. KOWALSKI
support

OR THE SELECTED DEPARTMENT

J. KOWALSKI
customer service

A. KOWALSKI
customer service

Email 1 sales@primedesk.com

Email 2 sales@primedesk.com

Email 3 sales@primedesk.com

What do you gain?

Discover all the functions and features of our system that will improve everyday customer service. If they do not include functionalities you are looking for - contact us. Prime Desk is constantly evolving because we want it to be suited to the real needs of businesspeople.

FREE REGISTRATION

Both registration and the use of all available functionalities are completely free of charge. Registration process takes up to 3 minutes.

FRIENDLY PANEL

Simplified application layout and intuitive navigation system ensure easy use of the tool and allow you to save time spent on customer contact.

MULTILINGUAL INTERFACE

You can select interface language which is the language used by your team.

SUPPORT FOR POP/SMTP

The helpdesk is fully synchronised with your email, so all incoming messages are automatically downloaded to the system. Outgoing messages are also transferred through your email.

EFFICIENT DIVISION OF REQUESTS

Since it is possible to allot special departments which are responsible for individual issues, you can be certain that customer queries will get to the best expert.

EXTERNAL ISSUES

If an answer requires consultation with experts from outside your team, you can automatically send them an email. Their answers will be assigned to suitable threads.

KNOWLEDGE BASE

The system enables quick sending of ready answers to frequently asked questions. This lets you save time and resources.

INDIVIDUAL WINDOW LAYOUT

You decide about the layout of correspondence. Individual arrangement of threads makes work more comfortable and more efficient.

SPAM CONTROL

Configuration of proper filters enables quick elimination of messages from suspicious senders.

SLA SYSTEM

Prioritising requests ensures that the most important queries are dealt with first. This is particularly important in the context of key customers.

NOTES

Many customer queries may have similar nature with only slight differences. In order to avoid misunderstandings it is worth using the possibility to make internal remarks to individual threads.

EASY LEARNING

The tool's design is so easy that it takes no more than 1 minute to train a new employee.

OWN DOMAIN MANAGEMENT

Prime Desk allows for the management of all threads under your own domain. You can easily add an address where your helpdesk system will be located, e.g. hd.bestcompany.com.

What else should you know?

Our goal is to create a comprehensive system which makes it possible to solve all customer problems efficiently and professionally. World class support - this is what we strive for.

That is why we constantly improve our tool by systematically adding new functionalities and listening to our customers. If you want to report a missing functionality - contact us.